How does the Base Station communicate with SCADAR.NET? What IP address does it use? And other network related questions...
If you think you're experiencing a network related issue which is preventing your Base Station from connecting to the Cloud, here are the first two things you should try:
- Try running the B2C or C2B step from a different location using a different network. Some networks (like a work network) may have a firewall or other restrictions which block the transfer of data between the Base Station and the cloud. For example, an internet network at home may not have the same restrictions imposed by a work network.
- If your Base Station hardware supports making a USB connection then try using this method instead. The following articles contain further info:
- How to Identify Whether my Base Station Supports USB Download & Upload
- How to Use the USB Option of the Base Station V2
If you're still unable to establish communication with the Cloud after trying the above suggestions then please Submit A Ticket
The remainder of this article covers general information and FAQ's we are able to answer regarding SCADAR.NET and Base Station communications.
Here at SCADAR we are not able to troubleshoot network specific questions but can provide the following information to help you resolve these issues yourself or with your internet provider:
What IP address is used by SCADAR.NET?
- At the time of writing this article it connects to 220.127.116.11 (scadar.net)
This is a website which will
search for the IP address of a website and can be used to very the IP address: https://www.site24x7.com/find-ip-address-of-web-site.html
What port is used?
- Port 80 (default TCP/IP HTTP port).
Is it using standard FTP ports (20/21)?
What host (FQDN or IP address)
at Scadar is your device attempting to connect to?
- No, it uses port 80.
Does Scadar use active of
- Scadar uses a passive FTP
- The Scadar Base Station uses standard HTTP communication (just like a normal browser).
- As part of the B2C step the Base Station sends something called an FTP POST message. Some firewalls can detect a POST message as a threat and will block communication between the Base Station and the cloud.
Can anybody use my SCADAR Base station?
YES. Any SCADAR user account can use any SCADAR Base station to transfer data between the SCADAR.NET cloud server and SCADAR data loggers. Via the 'Audit Manager' feature, SCADAR Base stations are capable of retaining up to 25 active audit ...
Use a SCADAR Base station to transfer logged data from SCADAR data loggers to SCADAR.NET
Click the following link for a demonstration video on using a SCADAR Base station to transfer logged data from SCADAR data loggers to SCADAR.NET Always read product technical manuals before proceeding with any installation of SCADAR equipment. CLICK ...
How do I prepare the SCADAR Base station for first use?
Each SCADAR™ base station is supplied with a power supply and a variety of ‘domestic’ power supply heads. You will require an Ethernet CAT 5e cable (not supplied), an accessible CAT 5e RJ45 socket, and an IP address with access to the World Wide Web ...
Can I use my SCADAR Base station anywhere?
In principle YES. However local area network restrictions may prevent you from establishing a connection to the internet. For example, some local area networks require you to enter additional firewall or user authentication information via a ...
Install and configure a SCADAR Base station for first use
Watch this MP4 file for a quick guide on installing and configuring a SCADAR Base station for first use. CLICK TO CUE VIDEO IN A NEW TAB